Returns and Exchanges
We are committed to ensuring your satisfaction with your order from our studio. If for any reason you are not completely satisfied with a non-custom product, we will be happy to assist you with a return or exchange.
To return or exchange, please send an email to our customer service team, and we will guide you through the simple process. Once you have received our instructions, simply send the product back to us, and once we receive it, we will credit your account or exchange it for the item you desire.
We want you to be happy and satisfied with your order, and we will do everything we can to ensure your utmost satisfaction. Please note that custom products are non-refundable or exchangeable, as they are specially made for you.
If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact our customer service team. We are here to assist you in any way we can.
We are grateful to be in your heart as your local jewelry shop, and we are dedicated to serving you with LOVE .